Are all your products homemade?
Absolutely! At Mudhome, we take pride in our homemade products, which are all made with great care and attention to detail by our small family-run business. We believe in living a healthier, simpler lifestyle like our older generations, and we strive to provide only the best to our customers. We want you to cook healthy and eat well, and we believe that when we start eating good food and drinking clean water, our body and mind will rejuvenate themselves. So rest assured that all of our products are lovingly homemade with only the best ingredients.

What is meant by homemade?
Homemade means that the products are made in a small-scale production process, using traditional methods and techniques, without the use of industrial machinery. At Mudhome, we prepare all our products in small batches, ensuring that each product is made with great care and attention to detail, just like we would make at home. We use high-quality raw materials, which are carefully selected, cleaned, and processed to perfection to ensure that you receive the best quality products.

Do you use preservatives in your homemade products?
No, we do not use any preservatives in our homemade products. We believe in using only natural ingredients to ensure the best taste and quality.

How do you ensure the quality of your homemade products?
We use only the best quality ingredients sourced directly from farmers and process them in small batches to ensure freshness and quality. Additionally, we follow strict hygiene practices to ensure that our products are safe to consume.

Can I request a custom homemade product?
We are always open to suggestions and feedback from our customers. If you have a special request for a homemade product, please reach out to us and we will do our best to accommodate your request.

Are your homemade products suitable for people with dietary restrictions?
We offer a variety of homemade products that cater to different dietary needs, such as gluten-free, vegan, and vegetarian options. Please check the product description or contact us for more information on specific products.

How are Mudhome products prepared?
All Mudhome products are homemade and prepared using traditional methods. We do not use any additives or preservatives.

Do Mudhome products have a shelf life?
Yes, our products have a natural shelf life as we do not add any preservatives. However, we always ensure that our products are fresh when you receive them.

Can I return or exchange a product if I am not satisfied with it?
Yes, we have a hassle-free return and exchange policy. Please check our return policy for more details.

Do you ship outside of India?
We ship our products to mainland India. But we do international shipping for personal requests; please contact our customer care for more details.

How can I pay for my Mudhome order?
We accept all major debit and credit cards, as well as mobile wallets and UPI payments.

Who creates the recipes for the boxes?
We use traditional methods for our masalas, with some recipes passed down from our Grand Mother. Our new generation recipes are created through continuous experiments to surprise your taste buds.

How can I supply my products to Mudhome?
If you’re a farmer and have fine quality products to offer, we welcome you to partner with us. Our team will contact and visit you, and if your products meet our standards and we agree on financial terms, you will become a part of our family.

How can I place an order for Mudhome products?
You can place an order on our website https://mudhome.in or by calling our customer service number or through WhatsApp.

What are the payment options available for online orders?
We accept payments via debit/credit cards, net banking, UPI. Currently, we do not offer cash on delivery.

Can I modify or cancel my order after it has been placed?
You can modify or cancel your order before it has been processed. Please contact our customer service team for assistance.

Is it safe to make online payments on your website?
Yes, we use secure payment gateways to ensure that all transactions are safe and secure.

Will I receive an order confirmation after placing an order?
Yes, you will receive an order confirmation via email after placing an order.

What are your shipping options?
We currently offer standard shipping through our shipping partners. We are offering all India free shipping for orders above 499.

How long does it take for my order to be shipped?
We typically process and ship orders within 2-3 business days after receiving payment.

How long does it take for my order to be delivered?
Delivery times may vary depending on your location and shipping option chosen at checkout. Generally, standard shipping takes 5-7 business days within India. While we strive to deliver products on time, factors like Covid lockdowns, unexpected strikes, and courier delays may cause delays in delivery.

Do you offer international shipping?
Yes, but only with personal request. Please contact us for more details.

How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through our tracking page. [TRACK YOUR ORDER]

What if my order arrives damaged or is lost in transit?
We take great care in packing and shipping our products, but if your order arrives damaged or is lost in transit, please contact us immediately and we will do our best to resolve the issue as soon as possible.

What ingredients do you use in your products?
We use high-quality, natural ingredients in all of our products. We source our ingredients directly from farmers and use traditional methods of preparation.

Are your products vegan-friendly?
Yes, most of our products are vegetarian-friendly. We clearly mention the ingredients used in each product on our website.

Do you use any preservatives in your products?
No, we do not use any preservatives in our products. We believe in using natural ingredients and traditional methods of preparation to ensure the highest quality products for our customers.

How long do your products last?
Our products have a natural shelf life and do not contain any preservatives. Therefore, we recommend consuming them within a reasonable time frame. The shelf life of each product is clearly mentioned on the product and the website.

What is your return policy?
We have a 5-day return policy from the date of delivery. If you are not satisfied with your purchase, please contact us and we will arrange for a return or exchange.

Can I return a product if it’s opened or used?
We only accept returns of products that are unopened and in their original packaging. If you have used or opened a product and are not satisfied with it, please contact us and we will do our best to resolve the issue.

What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us immediately and provide photos of the damage. We will arrange for a replacement or refund.

How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive the returned product.

Who pays for the return shipping?
If you are returning a product due to our error or a defective/damaged product, we will cover the return shipping costs. However, if you are returning a product due to personal preference or change of mind, you will be responsible for the return shipping costs.

Do you offer refunds?
Refunds are subject to certain circumstances like extreme courier delays, out of stock orders, damaged delivery, etc. For a refund, please email us at life@mudhome.in with a detailed information.

How do I create an account on Mudhome website?
To create an account on Mudhome website, click on the “My Account” button at the footer of the website and follow the prompts to sign up.

How do I update my account information?
To update your account information, log in to your account and go to the “My Account” page. From there, you can update your personal information and address details.

Can I create multiple Shipping and Billing Addresses?
Yes for sure. You can create as much as you need and you can use any of these addresses at the checkout for the shipping and billing purposes. [Click to Add Address]

Can I place an order without creating an account?
Yes, you can place an order as a guest. However, we recommend creating an account to make it easier for you to track your order and make future purchases.

How do I reset my password?
To reset your password, click on the “Forgot Password” link on the login page and follow the prompts to reset your password.

How do I delete my account?
To delete your account, please contact our customer service team and they will assist you in deleting your account.

Do you offer any discounts on your products?
Yes, we offer occasional discounts on our products. Please sign up for our newsletter to stay updated on our promotions and discounts.

Do you offer gift cards?
Yes, we offer gift cards which can be purchased on our website. They make a perfect gift for your loved ones who enjoy natural and homemade food products. Buy Mudhome Gift Card Now!

How can I redeem a gift card?
To redeem a gift card, simply enter the gift card code at the checkout page while placing an order on our website. The value of the gift card will be applied to the order total.

Can I combine multiple gift cards or discounts for a single order?
Yes, it is possible to use multiple gift cards for a single purchase. Simply enter the unique secret codes of each gift card during the checkout process.

How does Mudhome protect my personal information?
At Mudhome, we take the privacy and security of our customers very seriously. We use industry-standard security measures to protect your personal information, including secure servers and encryption. We also adhere to strict privacy policies and do not share your information with third parties unless required by law.

How do I know that my payment information is secure?
We use secure payment gateways to process all transactions, which encrypt your payment information to prevent unauthorized access. You can be confident that your payment information is safe and secure when you shop with Mudhome.

Does Mudhome use cookies on its website?
Yes, we use cookies to personalize your experience on our website and to collect data about your browsing behavior. You can choose to disable cookies in your browser settings if you prefer.

Does Mudhome collect and store my personal information?
Yes, we collect and store the personal information you provide to us when you create an account or place an order. We use this information to process your orders, personalize your experience, and improve our services. We do not share your personal information with third parties unless required by law.

How do I opt-out of Mudhome’s email newsletter?
You can unsubscribe from our email newsletter at any time by clicking the “unsubscribe” link at the bottom of any email we send you.

What are your customer service hours?
Our customer service team is available to assist you through telephone Monday to Friday, 10:00am to 5:00pm IST. You may email us and our team available for email 24X7. (life@mudhome.in)

How long does it take to receive a response to my inquiry?
We strive to respond to all inquiries within 24-48 hours. However, response times may vary depending on the volume of inquiries we receive.

Can I place an order over the phone?
Yes, you can place an order over the phone by calling our customer service number 8129993888.

How can I contact customer service?
Our team is available to assist you from Monday to Friday, 10:00 a.m. to 6:00 p.m. and on Saturdays from 10:00 a.m. to 5:00 p.m. (excluding public holidays). You can contact us via email at life@mudhome.in, WhatsApp, or by phone at +91 812 999 3 888.

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